Returns Policy

Returns

Thank you so much for ordering from Love & Luxe. We want you to look and feel absolutely gorgeous when you wear our products.

If you are not 100% satisfied, then you can return your item(s) to us within 14 days of receiving it. All items are returnable other than earrings and our silk collection. Earrings cannot be returned or refunded for reasons of hygiene, unless faulty.

To be eligible for a return, your item must be unworn, unwashed and in the same condition that you received it. It must also be in the original packaging with ALL tags attached. Please note that items are non refundable if they have make up or marks on them. 

To return your product, send it, along with proof of purchase (your full name, address, and order number) to the following address:

Love & Luxe, 81 St James Road, Tunbridge Wells, Kent, TN1 2HH.

You will be responsible for paying for your own shipping costs for returning your item.

We recommend that all returns are sent by registered post and that you keep hold of your proof of postage. We cannot guarantee that we will receive your returned items.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Upon approval of your returned item, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days. Please note that shipping costs will be deducted from any refund as these are non-refundable.

Exchanges

We do not offer an exchange service. We will only replace an item if it is faulty.  If you have received a faulty item, please email hello@loveandluxe.uk within 14 days of receiving it.

Contact Us

If you have any questions about returning an item to us, please do contact us. We are here to help!